![]() ![]() When you speak with the phone support agent please advise them of all the troubleshooting steps you have completed and the results of those steps. If you live outside the US/Canada Region, please click the link below to get the support number for your region. HP Technical Support can be reached at: 80. after printing only 2 pages, it stopped printing. i bought one, an hp 564 black cartridge & installed it. my hp photosmart 6520 printer needed a new black ink cartridge. Replaced all colored and black cartridges. Old cartridge showed running low and copies light but still showed ink. ![]() I would strongly recommend reaching out to our Technical Support queue by phone to explore additional hardware options. Black ink not working on HP photosmart 6520. On this model of printer the Printhead system is a non-replaceable part. If the Printhead is defective than the print system within your printer is defective. It controls 'reading' the cartridges and putting ink on the page. The Printhead is the part that the cartridges fit into. Unfortunately, at this point, because you have already completed the troubleshooting steps listed here, the next step would be a hardware replacement as the Printhead system within your HP Photosmart is defective. Thank you for including all of the troubleshooting steps you have already completed prior to reaching out for support. I understand that you are not able to print in black ink from your HP Photosmart 6525 e-All-in-One Printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If none of the above restores black printing your printer will likely require repair or replacement. ![]() I have also seen cases where leaving the printer overnight after the cleaning cycles allows black to recover. Before replacing the cartridge in the printer dribble a few (maybe four) drops of hot water into the ink port in the printer and two drops into the ink port on the cartridge then snap the cartridge back in position. If the plastic nubs protrude they can prevent the cartridge from seating properly. Make sure these are flush with the cartridge body, if not carefully trim them flush. There are four orange plastic spots, left over from the protective cap. Turn it over and examine the area around the ink port. If the standard troubleshooting did not resolve black not printing I would suggest removing the black cartridge. ![]() (Although this would not be the case for the test page.) I wonder if you know any other HP printer I can buy that uses 564 ink cartridges, or the ink cartridges will also be in recycle bin.Ī few more thoughts - the black cartridge will not be used if photo paper is selected in the driver, make sure plain paper is selected if that is what you are printing. Do you know if printing color pages, C410a uses this smaller black ink cartridges with Bowtie symbol? If YES, I can buy a new one to print color document otherwise this printer will have to send to the recycle bin. I tried using “Copy Color” button on printer - the color output printed bluish green without BLACK ink, doesn’t seem to use the new Black 564XL. Nothing seems to help.Īll 4 (Black 564XL and 564 3-pack Cyan/Magenta/Yellow) ink cartridges are brand new when I checked printer ink level, I found out that my HP C410a is a 5-cartridge printer with 2 black ink cartridges, all 4 new ones are full except the other smaller black ink cartridges with Bowtie symbol is dried out. The same!Īll testing pages print out with colors, no BLACK, the only black printed are 4 black brackets around small horizontal color bars. I have gone through all 7 steps in order (still blank output), then, followed the procedure on “soaking the printhead” link. I want to thank you for the help you gave me … even though nothing seem to work … ![]()
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